As the gig economy continues to expand, food delivery services like DoorDash have become increasingly popular. In order to provide a better experience for both customers and Dashers (DoorDash drivers), DoorDash has implemented a program called Top Dasher. Top Dasher is a program that rewards high-performing Dashers with exclusive perks, such as the ability to schedule deliveries in advance and receive higher payouts. In this blog post, we will discuss the requirements for becoming a Top Dasher.

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TABLE OF CONTENTS

Completion Rate

To be eligible for Top Dasher status, Dashers must have a completion rate of 95% or higher. This means that the Dasher must complete at least 95% of the deliveries they accept. If a Dasher cancels or un-assigns from a delivery, it will count against their completion rate. Maintaining a high completion rate is important because it shows that the Dasher is reliable and committed to providing good service.

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Acceptance Rate

In addition to having a high completion rate, Dashers must also maintain a high acceptance rate. The acceptance rate is the percentage of delivery opportunities that a Dasher accepts. To be eligible for Top Dasher status, Dashers must have an acceptance rate of 70% or higher. This means that the Dasher must accept at least 7 out of every 10 delivery opportunities they receive. Maintaining a high acceptance rate is important because it shows that the Dasher is available and willing to work.

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Customer Rating

Customer rating is another important factor in becoming a Top Dasher. Dashers must maintain a customer rating of 4.70 or higher. Customers rate Dashers on a scale of 1 to 5 after each delivery, and the average rating is displayed on the Dasher’s profile. Maintaining a high customer rating is important because it shows that the Dasher provides good service and meets customer expectations.

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On-Time or Early Arrival

To be eligible for Top Dasher status, Dashers must arrive at the customer’s location on time or early for at least 95% of their deliveries. This means that the Dasher must be punctual and arrive within the estimated delivery time provided by DoorDash. If a Dasher is consistently late, it can result in negative customer ratings and impact their ability to maintain Top Dasher status.

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Minimum Number of Deliveries

To qualify for Top Dasher status, Dashers must complete a minimum number of deliveries each month. The exact number varies by market, but it is typically around 100 deliveries per month. This requirement ensures that Top Dashers are active and engaged in the DoorDash platform.

Dash Now Availability

Dash Now is a feature that allows Dashers to log on to the DoorDash app and start receiving delivery opportunities immediately. To be eligible for Top Dasher status, Dashers must be available for Dash Now during at least 90% of their scheduled shifts. This means that the Dasher must be willing to work on short notice and be available to receive delivery opportunities at any time.

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Benefits of Being a Top Dasher

So, why should Dashers strive to become Top Dashers? The benefits of being a Top Dasher include:

• Priority access to delivery opportunities: Top Dashers have the ability to schedule deliveries in advance and receive priority access to delivery opportunities. This means that they are more likely to receive higher-paying delivery opportunities.

• Higher payouts: Top Dashers are eligible for higher payouts on certain deliveries. This means that they can earn more money for the same amount of work.

• Flexibility: Top Dashers have the ability to set their own schedules and work when it is convenient for them.

• Recognition: Being a Top Dasher is a badge of honor and shows that the Dasher is committed to providing excellent service and meeting the requirements of the program.

• Increased job security: Top Dashers are less likely to be deactivated from the platform due to low performance or violations of DoorDash’s policies.

Tips for Becoming a Top Dasher

Now that we’ve covered the requirements for becoming a Top Dasher, let’s discuss some tips for achieving this status.

• Accept delivery opportunities: To maintain a high acceptance rate, it’s important to accept delivery opportunities that fit your schedule and location. If you’re unable to accept a delivery opportunity, it’s better to unassign from it rather than canceling it to avoid negatively impacting your completion rate.

• Provide excellent customer service: Providing excellent customer service is crucial for maintaining a high customer rating. This includes being polite, professional, and timely in delivering orders.

• Communicate with customers: Communication is key in providing excellent customer service. If you encounter any issues with the order or delivery, it’s important to communicate with the customer to resolve the issue as quickly as possible.

• Be punctual: Being punctual is crucial for maintaining a high on-time or early arrival rate. It’s important to plan your routes and deliveries in advance to ensure that you arrive at the customer’s location within the estimated delivery time provided by DoorDash.

• Complete the minimum number of deliveries: To maintain Top Dasher status, it’s important to complete the minimum number of deliveries required each month. This ensures that you’re active and engaged in the DoorDash platform.

• Check your ratings and stats regularly: It’s important to monitor your completion rate, acceptance rate, customer rating, on-time or early arrival rate, and number of deliveries completed regularly to ensure that you’re meeting the requirements for Top Dasher status.

Conclusion

Becoming a Top Dasher requires a commitment to providing excellent customer service and meeting the requirements of the program. By maintaining a high completion rate, acceptance rate, customer rating, on-time or early arrival rate, and completing the minimum number of deliveries, Dashers can earn exclusive perks such as priority access to delivery opportunities and higher payouts. By following the tips outlined in this blog post, Dashers can increase their chances of achieving Top Dasher status and advancing their career as a delivery driver with DoorDash.

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